FAQs

SHIPPING

DO YOU SHIP INTERNATIONALLY?

Absolutely!  If you don't see your country listed, please email me at aimeesmithstudios@gmail.com.  Please note, collectors are responsible for applicable shipping, taxes, VAT and duties.

 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

This depends.  If you ordered an original painting, it could ship within a few days to a week or two.  (I want to make sure they are packaged securely so you get your painting in perfect condition!).  Prints are made to order, and can take anywhere from 1-2 weeks (sometimes up to 3 weeks during the print shops busy season).  Once they are shipped, please allow up to one week for US orders and around three weeks for delivery for international orders, as sometimes they can get held up in customs.

 

MY ITEM ARRIVED DAMAGED.  WHAT DO I DO?

As much as we try to get your artwork to you in perfect condition, sometimes things get bent and bruised along the shipping journey.  If you receive anything less than perfect, let me know within 48 hours of its arrival, and we'll work on getting your replacement to you.

 

RETURNS

What is your return policy?

I want you to be 110% satisfied with your order.  If for any reason, you aren't happy with your print, please contact me within 48 hours of delivery at aimeesmithstudios@gmail.com.  

Commissions go through a series of proofs from concept to final images of the painting, and are non refundable.  We'll work together to make sure you're happy with it from beginning to end.